Course Overview
This workshop introduces the concepts of business
process modeling as a method of conducting business analysis.
Participants will develop the skills for evaluating a business
process, determining the pre-requisite and follow-on activities
of a process, and documenting the process for validation, improvement,
and redesign. Discussion topics include:
- Defining the key elements of a process and understand the
concepts that will help you manage and be a part of a process
- Learning how processes are designed to create value for
the customers of a process
- Understanding the importance of performance measures in
meeting customer requirements
- Applying the concepts to your own work situation (with specific
examples)
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Who Should Attend
This course is ideal for business analysts, project managers,
systems analysts and project team leaders. Individuals wanting
to better understand the business context that surrounds requests
for new products, services, and software will also benefit.
Learning Objectives
Participants will complete this workshop equipped with the knowledge
to:
- Define and communicate the key elements of a process to
others
- Reorient their thinking from a functional perspective to
a process perspective
- Guide others in the development of their work area processes
- Encourage the use of process methodology in the redesigning
of functional tasks and activities
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Course Outline.
Read the Instructor Bio: Pamela
Hollington.
Other courses led by this instructor:
Read information
on payment,
cancellation policy and course locations.
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