Business Process Modeling

Pamela Hollington

1-Days Available now for on-site delivery. Find out more.


Course Overview
This workshop introduces the concepts of business process modeling as a method of conducting business analysis. Participants will develop the skills for evaluating a business process, determining the pre-requisite and follow-on activities of a process, and documenting the process for validation, improvement, and redesign. Discussion topics include:

  • Defining the key elements of a process and understand the concepts that will help you manage and be a part of a process
  • Learning how processes are designed to create value for the customers of a process
  • Understanding the importance of performance measures in meeting customer requirements
  • Applying the concepts to your own work situation (with specific examples)
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Who Should Attend
This course is ideal for business analysts, project managers, systems analysts and project team leaders. Individuals wanting to better understand the business context that surrounds requests for new products, services, and software will also benefit.

Learning Objectives
Participants will complete this workshop equipped with the knowledge to:

  • Define and communicate the key elements of a process to others
  • Reorient their thinking from a functional perspective to a process perspective
  • Guide others in the development of their work area processes
  • Encourage the use of process methodology in the redesigning of functional tasks and activities
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This seminar is available for on-site delivery. Find out More.

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