Course Overview
Business processes matter. Above all else, they matter to the enterprise, because business processes are fundamentally how value is delivered, whether externally or internally.  So, understanding how to work with business processes is a vital skill for a wide range of business and IT professionals – business analysts, process architects, application architects, functional area managers, and even corporate executives. But too often, the available courses and literature either float around in generalities and familiar case studies, or descend rapidly into technical details, arcane theories, or incomprehensible models. This workshop is different – in a practical way, it shows how to discover and scope a business process, clarify its context, model its workflow with progressive detail, assess it, and design a new process. Everything is backed up with real-world examples, and clear, repeatable guidelines. Professionals around the world have benefited from this workshop and the methods it provides. Read more in the full course outline.

Who Should Attend
Business analysts who are responsible for requirements specification; process analysts involved in business process re-design or improvement; data management and business intelligence specialists who support business processes, business managers and content experts who will participate in process re-design or process-oriented application development efforts; process or application architects responsible for developing, coordinating, and promoting an enterprise-wide view of business processes.

Benefits and Learning Objectives
Participants will first learn exactly what a “business process” is, the key factors to consider when dealing with them, and the most common pitfalls and how to avoid them. On this foundation, the course moves on to specifying the scope and goals of a business process, modeling the current workflow, assessing it, and applying three critical process redesign techniques. 

Participants will leave being able to:

• Describe the key factors that differentiate process and functional approaches
• Employ a variety of techniques to keep stakeholders involved, and promote “process orientation”
• Identify a “true” business process, and specify its boundaries and goals
• Model process workflow at progressive levels of detail using Swimlane Diagrams
• Stop process modeling at the appropriate point, and move on to other techniques or phases
• Conduct a structured assessment of a business process
• Develop a process redesign while avoiding common (and serious!) pitfalls
• Read the Full Course Outline.

Plus, key principles are illustrated throughout with workshop exercises and discussions. The material complements the techniques covered in our Data Modeling and Requirements Modeling workshops, which collectively provide the analyst with a powerful, integrated set of techniques.

Read the Instructor Bio: Alec Sharp

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April 22-23   Vancouver, BC         $1095 CAD   Register

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