Course Overview
In every organizational change such as onboarding new employees, reorganizations, introducing new technology or working through a merger or acquisition, there are people who "know" and people who "need to know". Effectively transferring critical knowledge between these groups in today's on-demand world is where big problems often start.

This seminar teaches people how to deliver on-the-job training and transfer knowledge internally. Originally developed for engineers at Microsoft, the course has evolved over the last ten years to help thousands of individuals and teams cross-train, transfer knowledge, and get new staff up to speed quickly and efficiently. The course uses plain language and practical tools to develop communication and training skills, and was developed by Steve Trautman, SPC expert, international thought leader and acclaimed author of, Teach What You Know: A Practical Leader's Guide to Knowledge Transfer.

This is a fast-paced, one-day course that provides practical tools to develop communication and training skills. Read More.

Who Should Attend
This seminar will be useful to support leads, team leads, developers, testers, managers, engineers, or anyone at any level of your business who is responsible, either formally or informally, for mentoring other employees.

Benefits and Learning Objectives
Attendees will learn how to better manage rapid change in the workplace and discover clear and simple strategies and techniques to support on-the-job training. Participants leave knowing effective, on-the-job training skills and content that can be used immediately, and the tools they receive will help them tailor solutions that meet their business needs and culture:

• Master a simple model for communication between individuals and across teams
• Reduces mistakes and frustration within the organization
• Develops leadership skills for peer mentors
• Develops knowledge transfer skills.
• Mobilizes an army of trainer/experts throughout an organization.
• Improves consistency in product or service delivery.
• Targets and addresses organization-specific issues that come up in the classroom.
• Smoothes business transitions, such as reorganizations, new systems, etc.
• Gives retiring employees a way to organize their experience and knowledge.
• Lowers formal training costs.
• Shortens ramp-up to productivity
• Read the Full Course Outline

Plus, receive valuable takeaways. The workshop manual supplies lots of valuable tools for you to immediately put to use including The 5 minute Meeting Plan Agenda, The 10 minute Status Report, and The Test Question Menu along with valuable concept explanations and techniques used within the course.

Some comments from past participants:

“Will save mine, and my employees and my boss's valuable time and allow us to transfer information that matters in a consistent way.”
“Very practical! I like the fact that it makes a lot of stuff that I'd been dealing with abstractly, very concrete.”
"Book format gives an excellent takeaway reference. Steve - Great Job!"

Unsure if Peer Mentoring is right for you? Take our quick 12-question needs assessment. Find out your need level.

The instructor for a specific class is listed on our schedule page.
Read the Instructor Bio: Steve Trautman, Stacey Dickinson,
                                 Sherryl Christie Bierschenk

Other courses led by Steve Trautman or Sherryl Christie Bierschenk:

• The Practical Leader Series
• Effective Meetings

Other courses led by Stacey Dickinson:

• Cross Group Collaboration
• Precision Questioning
• Effective Meetings
• Cross Group Collaboration: 2-day Practitioners Workshop

Register 1-month ahead - Save $50 with 'early-bird' pricing on courses.

March 10     Vancouver, BC             $595 CAD   Register
June 3          Vancouver, BC            $595 CAD   Register

Read information on payment, cancellation policy and course locations.