Course Overview
In every organizational change such as onboarding
new employees, reorganizations, introducing new technology or
working through a merger or acquisition, there are people who
"know" and people who "need to know". Effectively
transferring critical knowledge between these groups in today's
on-demand world is where big problems often start.
This seminar teaches people how to deliver on-the-job training
and transfer knowledge internally. Originally developed for
engineers at Microsoft, the course has evolved over the last
ten years to help thousands of individuals and teams cross-train,
transfer knowledge, and get new staff up to speed quickly and
efficiently. The course uses plain language and practical tools
to develop communication and training skills, and was developed
by Steve Trautman, SPC expert, international thought leader
and acclaimed author of, Teach What You Know: A Practical
Leader's Guide to Knowledge Transfer.
This is a fast-paced, one-day course that provides practical
tools to develop communication and training skills. Read
More.
Who Should Attend
This seminar will be useful to support leads, team leads, developers,
testers, managers, engineers, or anyone at any level of your
business who is responsible, either formally or informally,
for mentoring other employees.
Benefits and Learning
Objectives
Attendees will learn how to better manage rapid change in the
workplace and discover clear and simple strategies and techniques
to support on-the-job training. Participants leave knowing effective,
on-the-job training skills and content that can be used immediately,
and the tools they receive will help them tailor solutions that
meet their business needs and culture:
- Master a simple model for communication between individuals
and across teams
- Reduces mistakes and frustration within the organization
- Develops leadership skills for peer mentors
- Develops knowledge transfer skills.
- Mobilizes an army of trainer/experts throughout an organization.
- Improves consistency in product or service delivery.
- Targets and addresses organization-specific issues that
come up in the classroom.
- Smoothes business transitions, such as reorganizations,
new systems, etc.
- Gives retiring employees a way to organize their experience
and knowledge.
- Lowers formal training costs.
- Shortens ramp-up to productivity
- Read
the Full Course Outline
Plus, receive valuable takeaways. The workshop
manual supplies lots of valuable tools for you to immediately
put to use including The 5 minute Meeting Plan Agenda,
The 10 minute Status Report, and The
Test Question Menu along with valuable concept
explanations and techniques used within the course.
Some comments from past participants:
“Will save mine, and my employees and my boss's valuable
time and allow us to transfer information that matters in a
consistent way.”
“Very practical! I like the fact that it makes
a lot of stuff that I'd been dealing with abstractly, very concrete.”
"Book format gives an excellent takeaway reference.
Steve - Great Job!"
Unsure
if Peer Mentoring is right for you?
Take our quick 12-question needs
assessment. Find out your need level. |
The instructor for a specific class is
listed on our schedule
page.
Read the Instructor Bio: Steve
Trautman, Stacey
Dickinson,
Sherryl
Christie Bierschenk
Other courses led by Steve Trautman or
Sherryl Christie Bierschenk:
Other courses led by Stacey Dickinson:
Register 1-month ahead - Save
$50 with 'early-bird' pricing on courses.
March 10 Vancouver,
BC $595
CAD Register
June 3 Vancouver,
BC $595
CAD Register
Read information
on payment,
cancellation policy and course locations.