Scott Berkun, a 10-year industry vetweran, was a program manager on Microsoft Internet Explorer (v1 to v5), Microsoft Windows and MSN. He is the author of the best selling book, The Art of Project Management (2005, O’Reilly Media - http://www.artofpm.com). He was trained in group facilitation, instructional design and consulting while working in Microsoft’s engineering excellence group (a central best practices consulting organization).