Naomi Karten says of herself "I've always been fascinated by human behavior."

Drawing on her extensive background in psychology and the corporate world; Naomi has a solid track record of equiping people to; manage customer expectations, enhance their communications and internal consulting skills, and provide superior customer service.

She has delivered seminars and presentations to more than 100,000 people internationally to help them improve customer satisfaction, manage change, strengthen teamwork, and improve communication and consulting skills. She is the author of 5 books, 8 e-books, more than 300 articles and 18 years worth of newsletters.

Prior to forming her training and consulting business in 1984, Naomi earned a B.A. and an M.A. in psychology and gained extensive IT experience in technical, customer support and management positions.

Get more infomation on courses led by this instructor:

• Managing Customer Expectations